Senior Client Success Manager, Banking & Insurance Vertical (R-18970)

About Dun & Bradstreet

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies worldwide grow, manage risk, and innovate for over 180 years.

Position Overview

As a Senior Client Success Manager for the Banking & Insurance Vertical, you will build trusted and strong relationships with designated client accounts by managing ongoing contractual relationships, ensuring operational delivery of services, identifying value-added solutions to generate revenue growth, and managing your portfolio for the line of business.

Key Responsibilities

• Serve as the single post-sales support point of contact for customers for value and impact conversations
• Quarterback coordination with appropriate internal teams including Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training, Data Advisory, Global Data Content, Technical Implementation Consultants/Solution Architects, and Customer Service
• Conduct Customer Value Touchpoints including documentation of Customer Use Cases and KPIs, user adoption and product utilization tracking