Senior Client Solutions Manager, Sports & Entertainment Brand, Influencer Marketing

Accountabilities:

• • Own a portfolio of major enterprise accounts, managing retention, expansion, and Net Revenue Retention against defined commercial targets.
  • Build trusted relationships with senior brand-side stakeholders and serve as a strategic partner across launches, seasonal campaigns, and always-on influencer programs.
  • Lead and coordinate cross-functional teams across Sales, Strategy, Campaigns, Paid Media, and Product to ensure aligned and efficient account execution.
  • Translate campaign and account data into actionable strategies, presenting performance against KPIs such as engagement, earned media value, sales lift, and affiliate impact.
  • Manage delivery end-to-end across influencer seeding, paid, and integrated campaigns, ensuring timelines, scope, budgets, brand standards, and margins remain on track.
  • Identify renewal and expansion opportunities, build account growth plans, and communicate revenue performance with confidence using measurable results.
  • Forecast account and campaign performance, optimize programs while they are running, and apply learnings to future initiatives.
  • Proactively identify risks related to performance, scope, relationships, margins, capacity, or delivery and address them before they affect the account.
  • Maintain accurate tracking and operational processes while ensuring client feedback and internal priorities are clearly communicated and acted upon.
  • Lead a pod of CSMs and/or Junior CSMs, providing coaching, workload management, regular feedback, and performance development.
  • Use AI tools throughout daily workflows to accelerate reporting, model renewals, prepare upsell opportunities, synthesize client information, and improve decision-making.

  Requirements:

  • 6+ years of experience in influencer or creator marketing, including substantial experience managing large or enterprise accounts.
  • Hands-on expertise with influencer campaigns and strong command of major social platforms, particularly Meta and TikTok.
  • Demonstrated track record of client retention and account growth, with the ability to quantify commercial results and explain the factors that influenced them.
  • Previous experience being measured against revenue, retention, or Net Revenue Retention targets.
  • Direct people-management experience, including conducting 1:1s, managing workloads, coaching team members, and improving performance.
  • Strong commercial awareness and the ability to confidently discuss account revenue, growth opportunities, and business impact.
  • Strong operational discipline, with the ability to manage multiple priorities, identify risks early, and maintain reliable execution without constant direction.
  • Experience using AI tools as part of everyday work to improve efficiency, generate insights, streamline workflows, and support strategic decision-making.
  • Strong analytical and communication skills, with the ability to translate campaign performance data into clear recommendations for senior stakeholders.
  • Curious, adaptable, direct, collaborative, and comfortable giving and receiving feedback and addressing difficult conversations when necessary.

  Benefits:

  • Remote-first working environment.
  • 25 days of annual PTO plus bank holidays.
  • Four company-wide days off each year.
  • Three wellness days annually.
  • Paid sick leave.
  • Annual Learning & Development budget.
  • Annual bonus scheme.
  • Healthcare coverage for U.S.-based team members.
  • Opportunity to work with large enterprise brands and complex influencer marketing programs.
  • Opportunity to develop leadership, commercial, strategic, and AI-enabled marketing capabilities.