Senior Client Services Specialist

Senior Client Services Specialist

The Senior Client Services Specialist (Senior CSS) for Portfolio Migrations plays a key role in overseeing complex, multi-property transitions into and out of the Asset Living portfolio. This position requires a high level of autonomy, cross-departmental coordination, and client relationship management to ensure seamless onboarding, migration, and offboarding processes for large-scale portfolios. The Senior CSS serves as the primary point of contact for assigned migrations, guiding internal teams, ensuring adherence to timelines, and proactively identifying and resolving issues.

Essential Duties & Responsibilities

• Lead Complex Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
• Primary Client Liaison: Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction.
• Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders.