Nice
Senior Client Services Project Manager, CX
operationsfull-timeUSA - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
Role Description
- Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
- Communicate project status, risks, and dependencies to customers and internal stakeholders.
- Support escalation handling with professionalism and timely follow-through.
- Coordinate cross-functional teams through the project lifecycle.
- Contribute to PMO best-practice adoption and continuous improvement efforts.
- Adjust project plans based on changing priorities or customer needs.
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