Nice
Nice

Senior Client Services Project Manager, CX

operationsfull-timeUSA - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role

Role Description

  • Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
  • Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
  • Communicate project status, risks, and dependencies to customers and internal stakeholders.
  • Support escalation handling with professionalism and timely follow-through.
  • Coordinate cross-functional teams through the project lifecycle.
  • Contribute to PMO best-practice adoption and continuous improvement efforts.
  • Adjust project plans based on changing priorities or customer needs.
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Senior Client Services Project Manager, CX at Nice — Remote