Senior Client Services Manager

Job Summary

The Senior Client Services Manager will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time.

You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch.

Duties & Responsibilities

Client Partnership

• Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director
• Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress
• Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers — clients should always know where they are, what's next, and who owns it
• Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns
• Ensure all client-facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow-ups proactively
• Manage change control processes when scope shifts mid-campaign — document the impact, re-align internal teams, and confirm with the client before anything changes

Project Management

• Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real-time status throughout the full campaign lifecycle
• Proactively identify and surface blockers, risks, and scope creep across simultaneous active accounts, communicating timeline impact and recommending mitigation plans to your Director
• Manage all projects on time and budget
• Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
• Draft client-facing materials including kick-off decks, status documents, etc., working with the C