Senior Client Services Lead (REMOTE) - NOW OFFERING $15K SIGN-ON BONUS!

The Gig:

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity
• Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
• Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
• When it comes down to it, make them love us…a lot!

What you need to make the cut:

• College Degree (or equivalent) preferred
• 7+ years’ experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry
• 2+ years’ experience operating as a Client Services Lead
• Must have strong understanding of healthcare administration and the impact it has on the industry
• Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful
• Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations and establish relationships
• Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure – especially during the busy season; basically the ability to handle stress