Senior Channel Partnerships Manager

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations, and partnerships are a critical lever in how we scale that transformation.

As the Sr Channel Partnerships Manager, you will build and scale Parloa’s indirect channel across North America, working with Technology Services Distributors (TSDs) and their advisor ecosystems. This is a high-ownership, build-focused role, where you will define how Parloa activates partners, generates pipeline, and drives revenue through indirect channels.

You will operate at the intersection of ecosystem development, pipeline generation, and go-to-market strategy; working closely with partners and internal teams to turn channel relationships into measurable business impact.

This is your opportunity to build a channel motion from the ground up, shape how Parloa engages with the broader partner ecosystem, and drive meaningful revenue growth through a scalable indirect model.

Areas of ownership:

• Own and grow relationships with Technology Services Distributors and their advisor networks, positioning Parloa as a go-to solution within the channel
• Recruit, onboard, and enable high-potential sub-agents aligned to Parloa’s ICP, ensuring effective positioning in customer conversations
• Activate partners to consistently generate qualified pipeline and source net-new opportunities
• Partner with Sales to route, prioritize, and advance channel-sourced deals with clear ownership and alignment
• Support partner-led opportunities in collaboration with Solution Engineering, strengthening early-stage technical credibility
• Define and enforce clear rules of engagement across partners and internal teams, including deal ownership and execution standards
• Maintain discipline across deal registration, pipeline attribution, and partner activity tracking with Revenue Operations
• Partner cross-functionally with Marketing, Enablement, and Partner Programs to drive training, engagement, and partner performance
• Provide structured field feedback to inform partner programs, incentives, and overall channel strategy
• Help build scalable processes, playbooks, and systems to support long-term channel growth

Who you are:

• 7+ years of experience in channel partnerships, partner sales, or business development within SaaS or enterprise technology
• Proven track record of generating pipeline through indirect partner ecosystems such as TSDs, VARs, or advisor networks
• Strong understanding of channel mechanics including deal registration, attribution, partner incentives, and revenue models
• Experience working cross-functionally with Sales, Solution Engineering, and Revenue Operations to drive deal execution
• Ability to operate in a high-growth, build-focused environment with a strong sense of ownership and accountability
• Strong communication and relationship-building skills with the ability to influence senior stakeholders
• Structured and disciplined in managing pipeline, partner engagement