Senior Case Manager

Accountabilities:

• • Manage complex, difficult, and crisis-related case situations while providing compassionate, client-centered support.
  • Conduct comprehensive assessments to understand clients’ individual, family, social, employment, housing, and integration needs.
  • Co-create individualized case management and self-sufficiency plans with clients and coordinate the services required to achieve their goals.
  • Welcome and orient newcomers to their communities and help them access appropriate resources and support systems.
  • Assist clients in securing safe, appropriate, and affordable housing while developing and maintaining relationships with local landlords.
  • Help clients establish realistic and ambitious employment goals, develop employability plans, and overcome barriers to employment and family self-sufficiency.
  • Connect clients with services such as English language education, transportation, childcare, healthcare, immigration assistance, employment resources, and other community programs.
  • Advocate for clients and help them access federal, state, local, and nonprofit programs for which they may be eligible.
  • Coordinate referrals and services with internal programs, ORR service providers, immigration legal organizations, community agencies, and other professional providers.
  • Provide interpretation, translation, transportation, and practical assistance when necessary to help clients attend appointments, interviews, and essential services.
  • Administer rental assistance in accordance with program guidelines and applicable funder requirements.
  • Maintain accurate case files, case notes, service records, public assistance information, databases, and required reports.
  • Monitor client progress, evaluate the effectiveness of support plans, and recommend adjustments based on changing needs.
  • Stay current on immigrant-related issues, federal and state policies, available services, and changes affecting access to resources.
  • Build and maintain strong relationships with community organizations, social service providers, volunteers, and professional partners.
  • Communicate with volunteer coordinators to organize appropriate volunteer support for client welcome and pre-arrival activities.
  • Develop and deliver targeted training for case management staff and participate in relevant trainings and conferences.
  • Represent the program at meetings, community events, and speaking engagements relevant to the position.
  • Perform duties in a culturally and linguistically appropriate manner and work varied schedules, including occasional evenings and weekends.

  Requirements:

  • Bachelor’s degree in a related field.
  • At least 4 years of previous experience in case management or human service delivery supporting U.S. refugee and/or immigrant populations.
  • Minimum age of 21.
  • Deep understanding of social casework principles and practices, including strengths-based and trauma-informed approaches.
  • Experience with motivational interviewing, empowerment-based case management, and co-creation of self-sufficiency plans.
  • Strong understanding of cultural humility, anti-racism, equity and inclusion, power differentials, privilege, and intersectionality.
  • Excellent written and verbal English communication skills, with the ability to demonstrate empathy and build trust across different cultures and languages.
  • Ability to use culturally responsive and action-oriented approaches to build rapport with newcomers.
  • Strong assessment, planning, problem-solving, critical-thinking, and systems-thinking skills.
  • Understanding of how policies and systemic factors influence individuals’ and families’ access to services and resources.
  • Knowledge of federal and state laws and regulations related to social services and immigration.
  • Understanding of immigration legal policies and how different forms of immigration relief and ORR eligibility affect access to services.
  • Strong organizational and time-management skills, with the ability to manage multiple clients, priorities, deadlines, and documentation requirements.
  • Proficiency with Microsoft Office and relevant case management or client databases.
  • Ability to use technology such as Zoom, WhatsApp, phone, email, and other digital tools to communicate with clients across diverse U.S. communities.
  • Strong teamwork and collaboration skills, with the ability to work effectively with colleagues, volunteers, external agencies, and professional service providers.
  • Strong knowledge of local community resources, social services, support programs, and systems that can help clients achieve self-sufficiency.
  • Demonstrated cultural competence and a willingness to approach diverse clients with respect, self-awareness, curiosity, and a commitment to continuous learning.
  • Fluency in additional languages is preferred, particularly languages commonly spoken by refugee and immigrant communities.
  • Valid driver’s license and proof of insurance.
  • Ability to accurately document client interactions, progress, services, and relevant information in required systems and databases.
  • Ability to successfully manage a fully virtual caseload while maintaining strong client engagement and service coordination.

  Benefits:

  • Competitive benefits package designed to support employees’ health, financial security, and well-being.
  • 403(b) retirement savings plan.
  • Medical, dental, and vision insurance.
  • 18 paid days off, increasing to 24 days after two years.
  • 14 official paid holidays.
  • 12 sick days, accrued monthly.
  • Life insurance and AD&D coverage.
  • Short-term and long-term disability coverage.
  • Employee Assistance Program (EAP).
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
  • Opportunity to contribute to meaningful work supporting refugees, immigrants, and newly arrived communities.
  • Mission-driven environment focused on equity, empowerment, cultural humility, and sustainable community integration.
  • Grant-funded position expected to continue through September 2027.