Senior Business Process Analyst

Accountabilities:

• • Lead day-to-day project management activities, including schedule development, milestone tracking, dependency management, risk identification, and issue mitigation.
  • Maintain project plans, dashboards, status reports, delivery roadmaps, and other reporting tools to provide stakeholders with clear visibility into progress and commitments.
  • Track work across multiple Scrum and Kanban teams using Jira, ensuring planned, active, and completed work remain aligned with delivery objectives.
  • Follow up consistently on action items, deliverables, blockers, dependencies, and stakeholder requests to maintain delivery momentum.
  • Establish repeatable project workflows, documentation standards, and governance practices that improve consistency and operational efficiency.
  • Facilitate Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
  • Support teams in removing impediments, improving communication, and maintaining alignment with sprint goals and delivery priorities.
  • Monitor Agile delivery metrics such as velocity, burndown, capacity, and workflow health, proactively addressing risks that could affect timelines or outcomes.
  • Manage Jira boards, workflows, tasks, queries, and reporting structures to improve project transparency and team efficiency.
  • Gather, document, and validate business and functional requirements with stakeholders, translating them into well-defined user stories and acceptance criteria.
  • Map and analyze end-to-end business processes to identify opportunities for optimization, automation, reengineering, and improved operational performance.
  • Collaborate with subject matter experts, technical teams, analysts, and operations professionals to ensure requirements are understood and delivered accurately.
  • Maintain structured and traceable project documentation in Confluence, linking requirements, development activities, reporting, and delivery artifacts.
  • Leverage AI-enabled tools to support project tracking, workflow automation, documentation maintenance, reporting, and coordination across multiple initiatives.
  • Provide clear project updates, identify emerging risks and dependencies, and support stakeholders in making informed delivery decisions.

  Requirements

  • Bachelor’s degree or an equivalent combination of education and professional experience.
  • At least 3 years of experience in project management, business analysis, Agile delivery, or a closely related field; the broader role profile calls for 5+ years of related experience.
  • Demonstrated experience managing project schedules, tracking delivery milestones, coordinating dependencies, and monitoring risks and issues.
  • Strong experience gathering and documenting business requirements and translating them into user stories, acceptance criteria, and actionable deliverables.
  • Hands-on experience working with Agile methodologies, including Scrum and/or Kanban, and facilitating core Agile ceremonies.
  • Proficiency with Jira and Confluence for project tracking, workflow management, requirements traceability, reporting, and documentation.
  • Strong analytical and process-improvement skills, with the ability to evaluate existing workflows and identify opportunities for greater efficiency and automation.
  • Familiarity with project management and delivery concepts, including roadmaps, sprint metrics, capacity, dependencies, risks, and stakeholder reporting.
  • Ability to use AI tools effectively to enhance project coordination, documentation, tracking, and operational workflows.
  • Strong written and verbal communication skills, with the ability to present complex project information clearly to technical and non-technical stakeholders.
  • Highly organized and detail-oriented, with the ability to manage multiple concurrent initiatives and competing priorities.
  • Strong collaboration and facilitation skills, with the ability to work effectively across cross-functional teams.
  • U.S. citizenship is required.
  • The position requires the ability to satisfy a BI Full 6C (T4) Public Trust requirement; no security clearance is currently required or obtainable for this role.
  • Familiarity with refugee and immigrant populations, social programs, ITIL, or other process improvement frameworks is preferred.
  • Experience integrating business and operational data into Jira and Confluence for traceability, reporting, and workflow automation is an advantage.

  Benefits

  • Salary: Estimated range of $102,000–$138,000 annually, with actual compensation determined by experience, geographic location, and applicable contractual requirements.
  • Remote work: Fully remote position available from any U.S. location.
  • Flexible work: Full-flex work week designed to support flexibility and work-life balance.
  • Retirement: 401(k) plan with company matching.
  • Healthcare: Multiple medical plan options, including plans with Health Savings Accounts, plus dental and vision coverage.
  • Paid time off: Vacation, sick, personal, and holiday leave, with eligible employees typically receiving 15 days of paid leave per calendar year plus 10 paid holidays.
  • Family leave: Paid parental and military leave, along with up to 160 hours of paid family leave over a rolling 12-month period for eligible employees.
  • Additional protection: Short- and long-term disability, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident coverage.
  • Career development: Dedicated internal mobility support and opportunities to take ownership of long-term career growth.
  • Collaborative environment: Work alongside motivated professionals focused on technology, innovation, process improvement, and mission-driven outcomes.
  • Travel: No travel is required for the position.