Senior Billing Revenue Analyst

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

Summary

We’re looking for a Senior Billing & Revenue Analyst to join our Finance team. This role is designed for someone who brings deep expertise in subscription billing, a foundational understanding of revenue accounting principles, the systems fluency to navigate complexity and build scalable solutions, and a genuine appetite for applying AI to make billing smarter and faster.

Billing is the heartbeat of this role as you’ll own the full billing lifecycle, serve as the internal expert on Zuora, and be a trusted partner to both customers and cross-functional teams. Alongside that, you’ll bring enough revenue accounting knowledge to support month-end close activities, assist with revenue recognition questions, and ensure billing practices are aligned with accounting requirements. And you’ll be an active driver of AI adoption using intelligent tooling to reduce manual work, surface anomalies faster, and help the finance team operate at a higher level as we scale.

This is a fully remote position open to candidates based in the United States. We offer competitive compensation, benefits, and meaningful opportunities for professional growth. If you're a self-starter who takes ownership and thrives on solving hard problems, we encourage you to apply!

The Opportunity

Complex Billing Management

• Own end-to-end billing operations for a global customer base, managing complex subscription scenarios including multi-year deals, mid-term amendments, upgrades, downgrades, credits, and custom billing structures, leveraging AI tooling to detect anomalies, reduce manual intervention, and scale with confidence.
• Investigate and resolve billing discrepancies, invoicing errors, and escalated issues with a high degree of accuracy and urgency whilst using AI-assisted diagnostics to identify patterns and root causes faster.
• Manage renewals, adjustments, and amendments in Zuora, ensuring all billing actions are executed correctly and in alignment with contract terms.
• Serve as the billing team's go-to resource for edge cases and non-standard scenarios that require sound judgment and creative problem-solving.

Customer-Facing Support

• Act as a senior point of contact for customers on billing-related inquiries, delivering clear, professional, and empathetic communication. Use AI-assisted drafting tools to improve response speed and quality while keeping a human lens on every interaction.
• Partner with Customer Success and Support teams to resolve billing issues efficiently and ensure a positive customer experience.
• Represent the billing function externally with confidence and a solutions-oriented approach.

Contract Advisory

• Review customer agreements and order forms to ensure billing setup accurately reflects negotiated terms, pricing structures, and any custom provisions by applying AI-assisted contract review tools to accelerate intake and flag inconsistencies before they reach billing.
• Advise internal stakeholders on how contract terms translate into billing and revenue recognition implications.