Senior Backend Software Engineer - Agent Platform

Accountabilities

• • Lead rapid response to customer-critical production incidents, diagnosing, triaging, and resolving complex issues spanning multiple services across the agent platform.
  • Conduct systematic root-cause analysis and translate incident findings into lasting improvements across reliability, scalability, observability, operability, and system resilience.
  • Quickly understand unfamiliar services, architectures, and large codebases while partnering with engineering teams to troubleshoot and resolve cross-service failures.
  • Design, develop, test, document, deploy, and operate large-scale distributed systems capable of processing millions of events per second with high availability and low latency.
  • Build and evolve backend services responsible for policy, configuration, and command distribution to millions of endpoints worldwide.
  • Maintain and improve existing services through refactoring, feature development, architectural enhancements, and ongoing operational improvements.
  • Monitor application health, system metrics, and data integrity while strengthening operational visibility and platform stability.
  • Translate business and functional requirements into robust, scalable, maintainable, and operationally sound technical solutions.
  • Collaborate across engineering and other stakeholder groups to solve complex technical challenges, influence architecture and technical direction, and deliver scalable solutions.
  • Evaluate and adopt technologies, engineering practices, and tooling that improve platform reliability, scalability, performance, and developer productivity.

  Requirements

  • 5+ years of professional backend software engineering experience, with strong expertise in at least one of Java, Go, or Python and the ability to work across the broader technology stack.
  • Demonstrated reliability-first mindset, including experience handling complex production incidents, performing root-cause analysis, and implementing preventative engineering improvements.
  • Strong experience designing, building, and operating large-scale distributed systems, with a solid understanding of failure modes, performance trade-offs, resilience patterns, and operational excellence.
  • Ability to quickly navigate unfamiliar systems and codebases and troubleshoot complex technical problems across multiple service boundaries.
  • Hands-on experience with cloud platforms such as AWS or GCP and technologies including Docker, Helm, and Kubernetes.
  • Experience with distributed messaging and data technologies such as Kafka, PostgreSQL, Redis, Cassandra, ClickHouse, or comparable platforms.
  • Familiarity with service communication technologies such as gRPC, REST, GraphQL, or similar APIs.
  • Strong software engineering fundamentals, including testing, documentation, deployment, monitoring, refactoring, and production operations.
  • Excellent communication and collaboration skills, with the ability to work effectively with engineering teams, product partners, technical stakeholders, and customer-facing groups.
  • Demonstrated ownership, autonomy, curiosity, and sound judgment when driving ambiguous and technically complex problems toward successful outcomes.
  • Ability to influence technical direction and mentor other engineers while working effectively across organizational boundaries.
  • Experience in enterprise SaaS, cybersecurity, endpoint security, or another high-scale technology environment is highly desirable.

  Benefits

  • Base salary range of $132,000–$182,000 USD, with actual compensation varying based on candidate location and other relevant factors.
  • Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP).
  • Flexible time off, paid company holidays, and paid sick time.
  • Gender-neutral parental leave and grandparent leave.
  • Medical, dental, and vision insurance coverage.
  • 401(k) retirement plan with company match.
  • Life and disability insurance.
  • Health and dependent-care flexible spending accounts.
  • Voluntary benefits, including hospital, accident, and critical illness coverage.
  • Employee Assistance Program and prepaid legal services.
  • Pet insurance and specialized cancer-care support.
  • Global business travel medical insurance.
  • Home office allowance and mobile phone reimbursement.
  • Wellness coaching and gym/wellness reimbursement.
  • Fertility coverage and adoption and surrogacy reimbursement.
  • Fully remote work opportunity within the United States.