Senior Associate, Implementation

Accountabilities:

• • Support end-to-end implementation and onboarding activities for strategic partnerships with ACOs, health systems, health plans, pharmaceutical companies, and other life sciences organizations.
  • Own specific workstreams or project phases, coordinating timelines, milestones, dependencies, responsibilities, and deliverables across multiple concurrent implementations.
  • Maintain detailed project plans, implementation trackers, dashboards, and documentation to ensure progress remains visible and accountable.
  • Coordinate cross-functional activities across clinical, product, data, operations, finance, marketing, and other internal teams.
  • Identify risks, blockers, dependencies, and potential delays early, escalating issues proactively and recommending practical solutions.
  • Prepare status updates, meeting agendas, executive summaries, launch-readiness materials, and other communications for internal and external stakeholders.
  • Track implementation metrics and milestones while maintaining accurate records of decisions, action items, risks, and follow-ups.
  • Execute established implementation playbooks, templates, and processes while identifying opportunities to improve efficiency, consistency, and scalability.
  • Document partner-specific workflows, requirements, feedback, and lessons learned to strengthen future implementations.
  • Serve as a key implementation contact for external partners, coordinating working sessions and ensuring timely communication and follow-through.
  • Collaborate with clinical, operational, and technical stakeholders to align workflows, requirements, and launch readiness.
  • Support the transition from implementation into steady-state account ownership and ongoing partnership management.

  Requirements:

  • 2–4+ years of experience in healthcare implementation, customer success, operations, project management, or a related field.
  • Experience working in healthcare or health technology, with exposure to providers, payers, pharmaceutical organizations, life sciences, or value-based care models.
  • Demonstrated ability to coordinate multiple projects or workstreams simultaneously while maintaining strong attention to detail.
  • Experience collaborating cross-functionally with internal teams and external stakeholders.
  • Strong written and verbal communication skills, with the ability to communicate clearly with both operational and senior stakeholders.
  • Proactive, execution-oriented mindset with a willingness to take ownership, identify issues, and move work forward.
  • Ability to work effectively in a fast-paced, geographically distributed environment with evolving priorities.
  • Experience supporting implementations involving EHRs, data integrations, clinical workflows, or similar healthcare technology is preferred.
  • Familiarity with project management methodologies and tools such as Jira, Asana, Smartsheet, Monday.com, dashboards, trackers, workflow diagrams, Gantt charts, or risk registers is preferred.
  • Strong problem-solving, organizational, prioritization, and stakeholder-management skills.

  Benefits:

  • Remote-first: Work from anywhere in the 50 United States, with home-office technology provided.
  • Healthcare: Medical, dental, and vision insurance options for employees and families.
  • Retirement: 401(k) plan with employer matching.
  • Insurance: Short- and long-term disability coverage plus basic and supplemental life insurance.
  • Paid time off: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays.
  • Year-end break: Fully paid end-of-year company holiday break, typically from Christmas through New Year's.
  • Family support: Access to family-building and fertility services through Kindbody, where available, with a 20% discount.
  • Mental health and wellness: 24/7 mental health support through Health Advocate and Talkspace, including 12 free on-demand sessions per year.
  • Healthcare access: Access to One Medical.
  • Professional development: Employee-driven programs and opportunities supporting personal and professional growth.
  • Compensation: Annual salary range of $80,000–$110,000, with final compensation determined by location, experience, and qualifications.
  • Work environment: Remote-first culture centered on patient impact, curiosity, collaboration, empathy, and action.
  • Occasional travel may be required for team meetings or professional collaboration events.
  • Work visa sponsorship is not currently available for this position.