Senior Associate, Client Support Services

Accountabilities

• • Support assigned daily activities across the trade lifecycle for equities, fixed income, and options.
  • Monitor FIX connectivity through session checks, log reviews, and message-flow troubleshooting.
  • Assist with client onboarding, certification, and testing for FIX connections, escalating more complex configurations when needed.
  • Investigate order and execution-flow issues across internal and external systems to help maintain stable real-time trading interfaces.
  • Support CAT and FINRA reporting activities through assigned reviews, reconciliations, and issue follow-up.
  • Troubleshoot network connectivity issues involving circuits, latency, and routing that may affect trading flows.
  • Collaborate with network teams on circuit migrations, failovers, and incident resolution.
  • Act as a day-to-day contact for assigned client issues involving trade processing, FIX connectivity, and reporting, providing clear updates to technical and business stakeholders.
  • Document incidents, contribute to issue resolution and root-cause follow-up, and escalate complex matters appropriately.

  Requirements

  • Typically 3–5 years of relevant experience in trade support, trading operations, or a related capital markets environment.
  • Practical understanding of the trade lifecycle across equities, fixed income, and options.
  • Experience working in broker-dealer, financial services, or capital markets environments.
  • Hands-on experience with FIX protocol, including session connectivity, message flows, log analysis, and troubleshooting.
  • Working knowledge of Linux/Unix systems and fundamental networking concepts.
  • Experience with incident management, issue documentation, troubleshooting, and root-cause analysis.
  • Strong communication and stakeholder-management skills, with the ability to explain technical issues clearly to both technical and business audiences.
  • Ability to manage assigned responsibilities independently while recognizing when issues require escalation.
  • Exposure to Mainframe technologies, including online environments used for job monitoring, data lookup, and issue triage, is preferred.
  • Familiarity with TSO/ISPF commands is a plus.

  Benefits

  • Full-time professional opportunity within the U.S. market.
  • Remote-work flexibility, as indicated by the role's remote designation.
  • Opportunity to work across trading operations, client connectivity, FIX infrastructure, regulatory reporting, networking, and Linux environments.
  • Hands-on exposure to multi-asset capital markets and real-time trading technology.
  • Collaborative environment with opportunities to work alongside client-facing, technical, network, and operations teams.
  • The original posting does not specify salary, healthcare coverage, paid time off, bonus structure, or other compensation details; these should be confirmed directly during the hiring process.