Senior Accounts Receivables and Collections Specialist

Accountabilities

• • Manage a portfolio of high-volume, high-risk, and escalated accounts, driving timely resolution while maintaining strong customer and business relationships.
  • Research, analyze, reconcile, and resolve complex billing, payment, eligibility, and account discrepancies requiring detailed investigation.
  • Act as a subject matter resource for the collections team, providing guidance on challenging accounts, sharing best practices, and supporting the development of junior colleagues.
  • Analyze delinquency, aging, and collection trends to identify root causes, opportunities for earlier intervention, and ways to improve portfolio performance.
  • Partner cross-functionally with Billing, Cash Application, Client Services, Account Management, and other teams to resolve systemic issues and remove barriers to timely payment.
  • Monitor collection performance and account aging, proactively escalating risks and driving complex issues through to resolution.
  • Identify workflow inefficiencies and recommend or support process improvements, automation initiatives, and operational enhancements.
  • Maintain accurate and comprehensive documentation of collection activities, dispute investigations, account resolutions, and customer communications in accordance with policies and compliance standards.
  • Support a culture of collaboration, accountability, continuous improvement, and knowledge sharing across the team.

  Requirements

  • 5+ years of professional experience in accounts receivable, collections, or a closely related function, with demonstrated experience managing complex accounts.
  • Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or a related field, or equivalent professional experience.
  • Strong understanding of accounts receivable processes, collection methodologies, premium or membership billing, payment reconciliation, dispute resolution, and account management.
  • Advanced analytical and problem-solving abilities, including the capacity to investigate complex issues, identify root causes, interpret trends, and develop practical solutions.
  • Demonstrated leadership and mentoring capabilities, with the ability to coach colleagues and serve as a trusted resource without necessarily having direct supervisory responsibility.
  • Intermediate Excel proficiency, including VLOOKUP, XLOOKUP, INDEX/MATCH, and Pivot Tables, along with working knowledge of Outlook, Teams, and SharePoint.
  • Experience working with accounts receivable systems and the ability to quickly learn and navigate multiple systems, databases, and operational platforms.
  • Excellent verbal and written communication skills, including the ability to manage difficult conversations, negotiate effectively, and communicate with customers, brokers, clients, management, and cross-functional partners.
  • Strong organization and time-management skills, with the ability to manage multiple priorities and deadlines in a high-volume environment.
  • A proactive, adaptable, detail-oriented, and customer-focused approach, combined with sound judgment, integrity, accountability, and a commitment to confidentiality.
  • Experience in vision, dental, healthcare, insurance, benefits administration, premium billing, membership billing, or group insurance operations is preferred.
  • Experience with ERP, billing, CRM, or insurance administration systems; commercial or government accounts; process improvement; automation; audit support; or internal controls is an advantage.
  • As a remote employee, ability to maintain reliable internet service sufficient to perform essential duties; approximately 50 Mbps download and 10 Mbps upload when hardwired and not using a VPN is required.

  Benefits

  • Competitive hourly compensation, with U.S. pay ranges varying by geographic zone from $22.15–$36.92, $24.14–$40.24, or $25.99–$43.31, depending on location, skills, expertise, and experience.
  • Potential eligibility for additional benefits, bonuses, and commission.
  • Medical, dental, supplemental health, life, and vision coverage for employees and dependents, with no waiting period.
  • Life and disability insurance.
  • 401(k) plan with company match.
  • Tuition assistance and paid parental leave.
  • Backup family care support.
  • Flexible time-off, dress-code, and work-location policies designed to support work-life balance.
  • A modern, collaborative work environment focused on professional development, innovation, and employee empowerment.
  • Employee Resource Groups supporting inclusion and diversity.
  • Opportunities to participate in community volunteering, educational partnerships, sustainability initiatives, and other social-impact programs.
  • Career development opportunities through skill building, leadership development, and meaningful work.