Senior Account Receivable Specialist

Accountabilities

• • Reconcile daily cash receipts from lockbox, ACH, and credit card payments against customer invoices, ensuring transactions are accurately recorded.
  • Monitor and maintain customer accounts, identifying outstanding balances, discrepancies, and other issues requiring attention.
  • Communicate regularly with customers regarding account balances, payment status, collection matters, refunds, adjustments, and discrepancies.
  • Conduct high-volume inbound and outbound customer calls while maintaining a professional, helpful, and service-oriented approach.
  • Process monthly invoices, customer statements, delinquency notices, and credit memos accurately and within established deadlines.
  • Investigate and resolve customer account questions and payment discrepancies in collaboration with internal departments and the Accounting team.
  • Follow up with relevant departments regarding customer accounts and ensure outstanding matters are addressed promptly.
  • Work closely with the direct supervisor to manage daily priorities, resolve issues, and maintain consistent accounts receivable performance.
  • Provide support to the Accounts Payable Lead for approximately 25% of the role, contributing to broader accounting operations and gaining cross-functional experience.
  • Identify opportunities to streamline recurring processes, improve efficiency, and contribute to the continuous improvement of accounting workflows.
  • Maintain accurate documentation and records while supporting the overall accuracy and efficiency of the Finance and Accounting function.

  Requirements

  • At least 2 years of professional experience in Accounts Receivable or a closely related accounting function.
  • Solid understanding of billing, collections, cash application, customer account reconciliation, and related receivables procedures.
  • Proficiency in Microsoft Excel, including the use of formulas and PivotTables for financial analysis and reporting.
  • Strong written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Demonstrated ability to prioritize competing responsibilities and manage multiple tasks while consistently meeting deadlines.
  • Exceptional attention to detail and a strong commitment to accuracy in financial transactions and account records.
  • Customer-focused approach with the ability to handle collection conversations, account disputes, refunds, and sensitive financial questions professionally.
  • Goal-oriented and dependable, with strong follow-through and a willingness to take ownership of assigned responsibilities.
  • Collaborative team player who works effectively with Accounting, Finance, and other internal departments.
  • Eagerness to learn, improve processes, and identify opportunities to create greater efficiency in day-to-day operations.
  • Experience with SAP Business One is a plus.
  • Ability to work independently in a fully remote environment while maintaining reliable communication and productivity.
  • Availability to work core hours between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, with additional hours as needed.

  Benefits

  • Fully remote position with flexibility and the possibility of occasional travel to the Columbus, Ohio-area home office as needed.
  • Monday–Friday schedule with core working hours between 8:00 a.m. and 5:00 p.m. Eastern Time.
  • Collaborative and supportive Accounting and Finance team environment.
  • Company-subsidized medical, dental, and vision insurance.
  • Company-paid $10,000 basic life insurance policy.
  • Supplemental life insurance and short- and long-term disability insurance.
  • Generous paid time off.
  • Nine paid holidays.
  • Paid volunteer day program.
  • 401(k) plan with company match, with eligibility beginning on the first of the month following 90 days of employment.
  • Opportunities to develop broader accounting expertise through cross-functional Accounts Payable responsibilities.
  • Supportive environment focused on professional growth, efficiency, and continuous learning.