Senior Account Manager/Sr. Enterprise Account Manager (MedInsight)

Accountabilities

• • Serve as the primary relationship owner for a portfolio of strategic enterprise clients, developing a detailed understanding of their objectives, operational environments, and analytics needs.
  • Build and maintain trusted relationships with executive-level stakeholders across health plans and other payer organizations.
  • Lead regular client meetings, quarterly business reviews, strategic planning sessions, and value-realization discussions to maintain alignment and satisfaction.
  • Drive account retention and growth by identifying renewal, upsell, and cross-sell opportunities aligned with evolving client priorities.
  • Partner with Sales and Product teams to develop tailored proposals, solution strategies, and account plans that address client needs.
  • Maintain strong knowledge of healthcare analytics solutions and communicate their value effectively to both business and technical stakeholders.
  • Act as the voice of the customer internally, collaborating with Product, Implementation, Engineering, and Support teams to facilitate successful delivery and issue resolution.
  • Gather and communicate actionable client feedback to influence product enhancements, innovation, and service improvements.
  • Advise clients on how to leverage healthcare analytics capabilities to support executive strategies and data-driven decision-making.
  • Translate complex executive analytics requirements into practical solutions using available products, services, and capabilities.
  • Contribute to the development and refinement of account management best practices and client service processes.
  • Use CRM, digital sales rooms, project management platforms, call-recording tools, and other digital sales technologies to manage client relationships and opportunities.

  Requirements

  • 5+ years of experience in enterprise account management, customer success, strategic consulting, or a related client-facing discipline is preferred for the senior-level position.
  • Strong understanding of the healthcare payer landscape and broader healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
  • Demonstrated success managing large, complex enterprise accounts and improving client satisfaction, retention, and revenue growth.
  • Proven ability to engage, influence, and communicate effectively with stakeholders at all levels, including senior executives and technical leaders.
  • Strong understanding of healthcare analytics, healthcare technology, or healthcare services, with the ability to communicate data-driven insights in a clear and commercially relevant manner.
  • Exceptional presentation, communication, relationship-building, negotiation, and interpersonal skills.
  • Strong analytical and strategic thinking, with the ability to connect client challenges to appropriate solutions and business outcomes.
  • Bachelor’s degree required; an advanced degree or relevant certifications such as PMP, CAHIMS, or CPXP is preferred.
  • Experience working with healthcare data platforms, population health solutions, cost-of-care analytics, quality measurement, utilization management, or similar technologies is preferred.
  • Familiarity with HEDIS, population health, risk adjustment, and value-based payment models is advantageous.
  • Previous experience within a consulting firm, health plan, healthcare technology organization, or related healthcare services environment is strongly preferred.
  • Comfortable working independently, managing multiple priorities, and collaborating across cross-functional teams in a fast-paced environment.
  • Must be legally authorized to work in the United States without current or future employer sponsorship.

  Benefits

  • Competitive base salary ranging from $78,800 to $177,675, depending on location, experience, qualifications, and other relevant factors.
  • Performance-based bonus opportunities and a discretionary bonus program.
  • Remote work flexibility within the United States.
  • Medical, dental, and vision coverage for employees, dependents, and domestic partners.
  • 401(k) plan with employer matching and profit-sharing contributions.
  • Employee Assistance Program providing confidential personal and professional support.
  • Flexible Spending Accounts for eligible medical, dependent care, transportation, and other expenses.
  • Paid Time Off beginning to accrue from the first day of employment; full-time employees accrue 15 days annually.
  • At least 10 paid holidays per year.
  • Family-building benefits, including adoption and fertility assistance.
  • Up to 11 weeks of paid parental leave for eligible employees.
  • Company-paid life insurance and AD&D coverage.
  • Company-paid short-term and long-term disability coverage.
  • Opportunities for professional development, career advancement, and continuous learning.
  • A collaborative, intellectually engaging environment focused on innovation and improving healthcare outcomes.
  • High visibility and opportunities to make a measurable impact on products, solutions, and client success