Senior Account Manager
About the role
About Paradigm
Paradigm offers an AI-native workplace culture platform that helps organizations build high-performance cultures where everyone can do their best work and thrive. The platform combines analytics, AI-powered insights, and expert guidance to help companies measure, understand, and improve the systems that shape culture—such as leadership behaviors, team dynamics, and talent practices. Since founding in 2014, Paradigm has partnered with thousands of organizations—from fast-growing startups to Fortune 100 companies—to turn culture into a measurable driver of performance.
Paradigm is a fully remote company committed to building a culture where people can do their best work while maintaining balance and well-being. The company values diverse perspectives and is committed to creating an environment where people from all backgrounds feel supported and able to thrive.
The Role
We're looking for a Senior Account Manager to grow and retain relationships with mid-market and enterprise customers. This role owns renewal and expansion revenue across a portfolio of accounts while ensuring customers realize meaningful outcomes from the platform and services.
What You'll Do
- Own the customer lifecycle. Manage a portfolio of enterprise accounts from onboarding through renewal, serving as the primary relationship owner responsible for customer health, satisfaction, and revenue retention.
- Drive renewal and expansion. Partner with internal subject matter experts and operations teams to lead renewal processes and identify expansion opportunities that increase overall account value.
- Portfolio management. Maintain a clear view of account health and opportunity across your portfolio. Build and execute account plans that reflect customer goals, adoption progress, stakeholder relationships, and growth potential.
- Develop a deep understanding of products and services to deliver a compelling value proposition for prospective and existing clients.
- Use tools such as Salesforce, Box, and Chili Piper to manage account activity, customer data, and pipeline visibility.
Compensation
The compensation range for this Senior Account Manager role is base plus variable compensation with uncapped earning potential plus equity options.