Senior Account Manager
About the role
About Medallion:
At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.
As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.
About the role:
We're looking for an experienced Senior Account Manager (Enterprise) who will be responsible for managing and growing some of Medallion’s most important customers. As a Senior Account Manager, you will help deliver long term success for customers through building and fostering deep relationships with key stakeholders, understanding their business priorities, identifying growth opportunities, and acting as the voice of the customer internally to ensure their needs are met.
In this role you will work cross-functionally with our Implementation, Operations, Sales, Customer Support, Product, and Engineering teams to not only manage relationships, set expectations, and support day-to-day but to ensure customers achieve a significant return on and drive business success with their Medallion investment.
This role reports to the Manager of Account Management and base compensation for this role may land between $130,000 - $150,000. In addition to base salary, Medallion offers equity, bonus, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.
Responsibilities:
- Executive Value Realization & Champion Development
- Early Executive Engagement: Identifying and engaging our executive contacts early in their Medallion journey, providing regular executive status updates.
- Executive Business Reviews & Onsites: Driving Executive Business Reviews (EBRs), focused on ensuring we have executive engagement and alignment on ROI.
- Executive Relationship & Champion Development: Building strong executive champions who advocate for Medallion by fostering deeper, trust-based relationships through strategic 1:1 engagements, exclusive events, and ongoing personal outreach. Establish customer champions who partner with Medallion to serve as references.
- Ongoing Account Management
- Implementation Kickoff & Early Engagement: Establish key executive and admin relationships from the start, align on success metrics, and set clear expectations to drive early adoption and momentum.
- Ongoing Executive & Admin Engagement: Maintain regular strategic touchpoints through EBRs, onsites, and informal check-ins to reinforce value, drive adoption, and ensure alignment with evolving customer needs.