Senior Account Manager, Key Accounts

Accountabilities:

• • Take full ownership of a portfolio of Managed Service Provider (MSP) and B2B accounts, identifying and pursuing upsell and cross-sell opportunities across the broader product portfolio.
  • Re-engage lower-activity customers, establish relationships with key decision-makers, and align solutions with changing business needs.
  • Develop and execute tailored account growth plans, including proactive outreach, regular customer check-ins, and business reviews.
  • Identify opportunities to increase product adoption and customer engagement, using usage and adoption metrics to address gaps and support retention.
  • Own revenue performance across the assigned portfolio, consistently working toward and exceeding account growth and revenue targets.
  • Apply a land-and-expand approach to generate both immediate commercial wins and sustainable long-term account growth.
  • Build trusted relationships with senior stakeholders and position solutions around customer priorities and business outcomes.
  • Collaborate with Customer Success, Sales, and other internal teams to maximize account potential and provide a consistent customer experience.
  • Manage account activity, pipeline, forecasting, and reporting through Salesforce or comparable CRM technology.
  • Monitor market and customer trends to identify emerging opportunities and continuously improve account strategies.

  Requirements:

  • 4+ years of experience in account management, relationship-focused sales, or a comparable commercial role, ideally within a B2B SaaS environment.
  • Demonstrated success managing and expanding existing customer portfolios through upselling, cross-selling, and account development.
  • Experience working with Managed Service Providers (MSPs) or other B2B technology customers is highly desirable.
  • Proven ability to consistently meet or exceed sales, revenue, or account-growth targets.
  • Strong commercial mindset with a genuine interest in customer expansion and long-term relationship development.
  • Demonstrated ability to build trusted relationships with senior and executive-level decision-makers.
  • Experience developing and executing account-growth strategies, including land-and-expand approaches.
  • Strong customer-centric approach and ability to connect products and solutions to evolving business needs.
  • Experience managing a portfolio of products and identifying opportunities to increase customer value.
  • Excellent communication, interpersonal, organizational, and relationship-management skills.
  • Strong analytical and forecasting capabilities, with the ability to use data to guide commercial decisions.
  • Experience with CRM platforms; Salesforce experience is preferred.
  • Highly motivated, resilient, coachable, adaptable, and comfortable operating in a fast-paced, performance-oriented environment.

  Benefits:

  • Base salary: CAD $80,000–$95,000 per year.
  • Uncapped variable compensation, providing additional earning potential based on performance.
  • Target total compensation (OTE): CAD $150,000–$170,000, with the potential to earn above target based on results.
  • Fully remote working arrangement.
  • Opportunity to manage strategic B2B accounts within a high-growth SaaS and technology environment.
  • Exposure to a broad portfolio of IT management and cybersecurity solutions.
  • High degree of ownership over account strategy, customer relationships, and revenue growth.
  • Equal employment opportunity and an inclusive working environment.