Senior Account Manager / Executive

About This Role

Vonage is seeking a commercially driven Senior Account Executive & Manager to join the growing ANZ team, based in Australia. This is a unique dual-mandate role that combines the hunger of a net new business hunter with the strategic depth of a seasoned account manager.

You will be responsible for both securing net new revenue across the ANZ region and driving growth within an existing portfolio of accounts. This means identifying and closing new opportunities, deepening executive relationships, and expanding Vonage's presence across complex, multi-stakeholder environments while maximizing value delivered to existing customers through cross-sell and upsell.

Key Responsibilities

New Business Development

• Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping
• Own the end-to-end sales cycle from first contact to contract signature, working closely with internal teams
• Deliver tailored proposals and compelling business cases that demonstrate tangible ROI aligned to customer needs
• Collaborate with partners across Vonage's ecosystem to expand reach and accelerate deal velocity

Account Management & Growth

• Own and execute a clear growth strategy across an assigned portfolio of accounts, focusing on larger accounts $50k to $500k ARR
• Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning solutions to customer business goals
• Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
• Identify and convert cross-sell and upsell opportunities to grow revenue within existing accounts
• Deliver clear and compelling value propositions tailored to each client's evolving needs

Stakeholder Engagement & Sales Excellence

• Cultivate deep relationships at C-level and operational levels to influence decision-making
• Maintain accurate forecasts and pipeline visibility in CRM; consistently meet or exceed quota
• Collaborate with internal teams including Solutions Engineering, Product, and Marketing to deliver seamless customer experiences
• Work with channel and alliance partners to expand reach and scale customer impact