Senior Account Manager Conferencing

Accountabilities:

• • Act as the primary liaison and trusted point of contact between assigned clients and internal teams, ensuring strong relationships and consistently high customer satisfaction.
  • Own and manage client contracts, ensuring requirements, deliverables, milestones, and associated timelines are clearly understood and successfully achieved.
  • Drive client renewals and proactively identify opportunities to expand accounts through additional products, services, or longer-term engagements.
  • Maintain regular communication with client stakeholders in a professional, responsive, and relationship-oriented manner.
  • Develop a strong understanding of the product and services portfolio to independently resolve minor issues, prioritize requests, and escalate more complex matters appropriately.
  • Gather and document client business requirements for new features, enhancements, and service improvements.
  • Proactively identify opportunities to strengthen the client relationship and increase the value delivered through the platform.
  • Partner with Product, Design, and Engineering teams to communicate customer feedback, inform product priorities, and contribute to the technology roadmap.
  • Collaborate with Sales on new opportunities, bids, and RFP responses, particularly for multi-year and enterprise-level clients.
  • Define, monitor, and analyze customer success metrics and account performance indicators, using insights to improve client outcomes and support broader business objectives.
  • Coordinate effectively across multiple functions and contribute to other initiatives supporting a highly collaborative global organization.
  • Build trusted relationships with stakeholders across different organizations, disciplines, and geographic regions.

  Requirements

  • Bachelor's degree or equivalent relevant education.
  • 6–7 years of relevant experience in account management, customer success, consultative sales, or a closely related client-facing role.
  • Professional experience within the conferencing, academic, scholarly communications, association, or related technology industry.
  • Strong client relationship management skills with a demonstrated ability to build trust, understand customer needs, and deliver a high-quality service experience.
  • Excellent written and verbal communication skills, with strong organization and attention to detail.
  • Strong service orientation and a natural ability to cultivate and maintain long-term professional relationships.
  • Ability to work independently, prioritize competing responsibilities, and maintain effective communication with globally distributed colleagues.
  • Strong technical aptitude and the ability to quickly understand and become proficient with new software platforms and technologies.
  • Ability to translate client requirements and feedback into clear business and product needs.
  • Commercial awareness and the ability to identify account growth, renewal, and expansion opportunities.
  • Ability to collaborate effectively with Product, Engineering, Design, Sales, and other cross-functional teams.
  • Willingness and ability to travel locally, domestically, and potentially internationally when business conditions and travel requirements permit.
  • Experience working in a startup or high-growth technology environment is preferred.
  • Experience selling, managing, implementing, or developing technical products or services is preferred.

  Benefits

  • Competitive salary package.
  • Stock option opportunities.
  • Flexible remote work, allowing you to work from home or another suitable location.
  • Flexible working hours designed to support different working styles and locations.
  • Opportunity to collaborate with a high-performing, globally distributed team.
  • International and cross-functional working environment with exposure to technology, product, sales, and customer success.
  • Opportunity to contribute to meaningful technology that helps professional and scientific communities connect, discover, and share knowledge.
  • Potential opportunities for professional development and career growth within a fast-growing technology organization.
  • Client-facing role with opportunities to build relationships across the U.S., Europe, and other international markets.