Senior Account Executive
About the role
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Kendall, Director of Sales here at Customer.io, and I'm looking for a Senior Account Executive to join my team. This is a full-cycle sales role where you'll own your number end to end. You'll have SDR and BDR support and qualified inbound demand from marketing, but I'm really looking for someone who sees outbound as their edge - not a last resort. Pipeline ownership is a big part of how we measure success on this team.
Some things you'll do...
- Drive new business through a mix of self-sourced outbound and inbound leads; run discovery calls (qualifying through MEDDPICC) and own the full sales cycle to close
- Work closely with SDR and BDR support, reviewing account targeting, sales strategy, and prospecting progress to assist in scheduling new meetings with key brands within our ICP
- Schedule and perform online demos with qualified prospects
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Own your outbound motion - consistently self-source pipeline and take pride in building opportunities from the ground up
- Explain and demonstrate the features and merits of our products and services through value-based selling
- Leverage AI tools to work smarter - whether that's prospecting, research, call prep, or follow-up, we want people who are actively incorporating AI into how they sell
About you
- Top performer for 5+ years in a Senior Account Executive role (or similar), within the B2B SaaS environment
- Special consideration may be given to candidates with experience selling Marketing Technology products
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Actively uses AI tools as part of your sales workflow - not just aware of them