Senior Account Director

The Opportunity:

We are seeking a Senior Account Director to join our dynamic agency. You will help us to reach our goals.

You are responsible for the following:

Execution:

• Is the daily account lead and have proactive, daily client communications
• Is accountable for the impeccable delivery of multiple large, high-value client projects
• Ensure junior team members are delivering quality account management deliverables such as weekly client status reports and meetings, accurate and actionable contact reports.
• Lead productive and informed project kickoffs, holding all team members responsible for providing required documentation.
• Ensure that appropriate team members are experts in our clients’ Medical/Legal/Regulatory review processes and ensures clean submissions with previous learnings applied, offers MLR solutions to clients to further increase the value proposition.
• Is accountable for the client’s total budget by having proactive, ongoing conversations with the project management team and clients/VP.
• Work with project management to establish forecasts and ensures that financial goals are met/exceeded.
• Can deploy the right resources at the right time, while remaining profitable
• Works to exceed quarterly and yearly financial goals.
• With project management, is responsible for the development and presentation of SOWs.
• Participates in new business opportunities and attends pitches

Client Relationship Management:

• Foster a stronger relationship with direct clients and creating new, and more senior relationships across the brand, including live interactions as much as possible.
• Is always looking for ways to better serve the client, to grow their business, and grow the business.
• Gain the trust of the client and more senior members of the client team and can receive team feedback for service optimization.
• Is not afraid of having the ‘tough’ conversations, but instead handle them with grace and dignity

Strategy:

• With the strategy and creative teams, leads brand planning process
• Is an expert in all aspects of our clients’ business, being able to speak to the category, across channels, and across targets – and to the larger internal teams
• Lead the development and presentation of the project brief and with the strategy and creative teams, owns the development of creative/strategic briefs and associated processes.
• Work directly with the strategy and analytics teams to assess program performance and to identify new and optimization opportunities.

You Have:

• 7+ years of experience managing healthcare/pharmaceutical marketing accounts
• At least 5 years of agency and/or pharmaceutical side experience required
• Multichannel marketing experience
• Demonstrated ability to develop, grow, and extend a meaningful client relationship
• Demonstrated ability to identify and act upon growth opportunities
• Exhibits forward thinking and is solution oriented (internally and externally)
• A clear understanding of the multidisciplinary team and when to engage resources
• Impeccable attention to detail and self-accountability
• Willingness to learn, recognizing there’s always more to learn
• Organizational skills with the ability to