Security Service Technician 1

Accountabilities

• • Respond promptly to routine, non-routine, scheduled maintenance, emergency, and after-hours service calls, diagnosing and resolving technical issues.
  • Troubleshoot, repair, replace defective components, debug systems, and complete installations for security systems and smaller or less complex projects.
  • Perform preventative maintenance, system checkouts, technical assistance, troubleshooting, and repair routines for installed security systems.
  • Use appropriate diagnostic methods, tools, and techniques to isolate equipment or software problems and determine effective solutions.
  • Prepare accurate and detailed service reports to support customer communication, invoicing, and job-cost tracking.
  • Support systems upgrades, audits, consultations, custom integrations, database activities, and network equipment installation or configuration when required.
  • Ensure all service activities comply with applicable federal, state, and local regulations as well as health and safety procedures.
  • Maintain strong customer relationships by understanding needs, communicating solutions clearly, and delivering responsive, professional service.
  • Collaborate with colleagues and specialists, participate in cross-training, and contribute to continuous improvement across service operations.
  • Perform additional technical and operational duties as assigned.

  Requirements

  • High school diploma, GED, or equivalent practical experience.
  • 1–3 years of relevant experience is preferred but not required.
  • Developing technical knowledge of electronic security, fire alarm and life-safety, building automation, or related systems.
  • Experience with brands such as Bosch, DMP, or Honeywell is advantageous.
  • Strong mechanical and electrical aptitude, including the ability to safely use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
  • Ability to develop basic programming skills and apply structured troubleshooting techniques to identify and resolve technical problems.
  • Proficiency with computers and familiarity with Microsoft Office applications, including Outlook, Word, and Excel.
  • Strong customer-service orientation with the ability to remain professional and effective under pressure.
  • Ability to work independently while collaborating effectively with technicians, specialists, and other team members.
  • Strong attention to detail, accountability, adaptability, and willingness to learn and develop new technical skills.
  • Ability to travel to customer sites and respond to service requirements, including emergency or after-hours calls when necessary.

  Benefits

  • Base salary range of $25.35–$36.74 per hour, with individual compensation varying according to location, experience, certifications, licenses, education, and other job-related factors.
  • Medical, dental, and vision insurance.
  • Life insurance and disability coverage.
  • 401(k) plan with matching contributions.
  • Paid Time Off starting at 13 days annually.
  • 10 company-paid holidays.
  • Additional Fun & Laughter Day Off.
  • Wellness program and colleague assistance program.
  • Tuition reimbursement.
  • Vehicle reimbursement plan or company vehicle, depending on eligibility.
  • Cell phone reimbursement, where applicable.
  • Paid parental leave.
  • Corporate Social Responsibility Day.
  • Supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.