Security Operations Manager

Join Aya Healthcare, winner of multiple Top Workplace awards!

We are seeking a Manager, Security Operations to lead and modernize our enterprise security operations function, with accountability for incident response, detection engineering, automation, operational metrics, and continuous improvement. This role owns the day‑to‑day execution and evolution of security operations using ServiceNow Security Incident Response (SIR) as the system of record and partners closely with internal teams, managed service providers, and nearshore/offshore resources.

This is a builder‑focused leadership role for someone who thrives on ownership and momentum. Aya is actively maturing its security operations capabilities—moving from reactive alert handling toward measurable, scalable, and automated SecOps outcomes. You’ll have the mandate to design modern SIR playbooks, improve signal quality, automate response, and scale operations across a blended delivery model while clearly demonstrating impact through MTTx metrics.

This position will be PST business hours.

Who We Are:

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem-solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• You will report to the VP, Information Security.
• Own the execution and continuous improvement of Aya Healthcare’s enterprise Security Operations program.
• Lead a blended security operations model combining internal analysts, nearshore/offshore resources, and managed service providers.
• Establish clear operating models, escalation paths, staffing coverage expectations, and accountability across all SecOps resources.
• Serve as the primary owner of ServiceNow Security Incident Response (SIR) workflows, data models, and operating procedures.
• Design, implement, and continuously improve SIR playbooks to automate triage, enrichment, containment, and response actions.
• Drive automation that reduces manual analyst effort and improves MTTD, MTTR, and MTTC through standardized playbook execution.
• Ensure incidents are consistently triaged, investigated, contained, eradicated, and reported per documented SLAs.