Security Engineer (Support)

Accountabilities

• • Manage the information security ticketing process, ensuring tickets are accurately logged, categorized, prioritized, assigned, monitored, and resolved within established SLAs.
  • Serve as the initial point of contact for security events, conducting Tier 1 triage and escalating relevant incidents to the Security Operations team.
  • Provide technical support to employees and internal teams on security-related issues and assist with deploying and configuring security tools according to established procedures.
  • Investigate security alerts and technical issues, document resolutions and workarounds, and contribute to a knowledge base for recurring problems.
  • Review and improve ticket-management processes, including prioritization, escalation, resolution procedures, and reporting.
  • Generate and analyze ticket metrics such as response times, resolution times, recurring issues, and emerging trends to identify opportunities for improvement.
  • Support security awareness initiatives by helping employees understand how to report security events and requests.
  • Collaborate with GRC and other teams on security training, awareness programs, and best practices.
  • Maintain accurate and accessible security documentation and prepare regular reports on ticket status, trends, recurring issues, and areas of concern.

  Requirements

  • 2–4 years of experience in IT support, security operations, information security, or a related field, including experience managing ticketing systems.
  • Strong understanding of information security principles, common security threats, and security best practices.
  • Demonstrated ability to analyze, troubleshoot, and resolve security incidents and technical issues effectively.
  • Strong organizational skills, with the ability to manage multiple priorities and tasks in a structured manner.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
  • Strong critical-thinking, analytical, and problem-solving capabilities.
  • Ability to work independently and collaboratively in a fully remote environment.
  • Relevant certifications such as CompTIA Security+, ITIL, or similar are advantageous.
  • A service-oriented mindset, with a commitment to delivering a strong experience to colleagues and internal stakeholders.
  • Adaptability and willingness to learn as business requirements, technologies, and security needs evolve.
  • Strong communication and collaboration skills across remote environments using tools such as Slack, Zoom, and Google Workspace.
  • Coaching, mentoring, and people-development capabilities are a plus.

  Benefits

  • Company equity, providing employees with a sense of ownership and participation in organizational growth.
  • 21 days of paid annual leave, increasing to 26 days after five years of service.
  • 10 paid public holidays and unlimited short-term paid sick leave for personal illness or injury.
  • Option to encash unused and accrued annual leave upon leaving the organization.
  • Access to a dedicated on-demand learning platform for continuous professional development.
  • Comprehensive group health insurance for employees and eligible family members, including dependent parents, at no additional cost.
  • Parental protection, personal accident insurance, and term life insurance aligned with job level.
  • Telehealth services providing access to qualified doctors for everyday healthcare needs.
  • Work-from-home allowance of up to INR 12,000 per year, paid monthly.
  • Three fully paid volunteering days per year through corporate social responsibility initiatives.
  • Crèche benefit for employees working from the office.
  • Fully remote work from anywhere in India, with the option to use the Hyderabad office.
  • Occasional travel to Hyderabad for planned company events.