Seasonal Customer Support Representative
About the role
Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.
Job Purpose
The Seasonal Customer Support Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting.
Responsibilities
- Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
- Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
- Routes inquiries to the appropriate Great Minds team(s) for assistance
- Assists the team with various administrative tasks, including data collection and reporting
- Practices consistent and concise communication with both customers and internal contacts
- Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool
- Assists in CRM data validation and management
- Tracks orders through various stages of fulfillment