Seasonal Customer Love Associate - (Remote - TX based)

What You’ll Do:

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Who You Are:

• Smart, incredibly organized, and driven towards excellence
• Passionate about Reformation’s mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability:

We’re currently hiring for Seasonal roles with part-time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance.

• Part-Time: 8–29 hours/week, with occasional weekend shifts required

Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.