Seasonal Customer Love Associate - (Remote - GA based)
About the role
Who We Are:
Being naked is the #1 most sustainable option. We're #2.
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of America's Most Innovative Companies and winning a Carbon Leadership award, we have big goals like being Climate Positive by 2025, Carbon Neutral by 2030, and pushing the whole industry forward along the way.
We're a global brand with 50+ stores around the world, and our own factory in LA.
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
What You’ll Do:
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation’s mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
Extra Credit:
- Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Availability:
We’re currently hiring for Seasonal roles during our next peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.
- Part-Time: 8–29 hours/week, with occasional weekend shifts required