Netomi
SDE III - (Salesforce and other CX integrations)
engineeringfull-timeGurugram
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
About the Company
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.
About the Role
Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.
Responsibilities
- Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
- Design end-to-end workflows for customer support automation using AI agents
- Build and manage APIs, webhooks, and middleware integrations
- Ensure data consistency, security, and scalability across systems
- Collaborate with product, engineering, and customer teams to deliver solutions
- Develop custom connectors, orchestration layers, and automation pipelines
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