Scheduling Team Lead

Accountabilities:

• • Support, guide, and coordinate scheduling staff to ensure daily assignments are completed accurately, efficiently, and on time.
  • Monitor scheduler productivity and performance, providing regular updates and relevant insights to department leadership.
  • Assist with assigning, prioritizing, and tracking team tasks to maintain smooth daily operations.
  • Identify scheduling challenges, investigate issues, and communicate practical solutions to leadership.
  • Help coordinate departmental projects, initiatives, and special assignments as needed.
  • Participate in training activities and support the development and implementation of improved scheduling processes and workflows.
  • Schedule appointments directly when required, maintaining accuracy, professionalism, and a high standard of customer service.
  • Support scheduling activities related to disability evaluations, occupational health services, and other healthcare service lines.
  • Maintain accurate information within scheduling and computer systems while ensuring timely and reliable data entry.
  • Follow HIPAA requirements and maintain strict confidentiality when handling patient and appointment information.
  • Contribute to a positive, collaborative team environment focused on productivity, service quality, and operational success.

  Requirements:

  • High school diploma or GED required.
  • At least 1 year of experience in clerical, administrative, scheduling, customer service, or a related field.
  • Previous scheduling or call center experience is preferred.
  • Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to interact effectively with colleagues, leadership, and customers.
  • Strong problem-solving and decision-making abilities, particularly when addressing scheduling issues or changing priorities.
  • Comfortable supporting and guiding colleagues while maintaining a collaborative and professional approach.
  • Strong attention to detail and commitment to accuracy when managing appointments and entering information.
  • Proficiency with computer systems, scheduling platforms, data entry, and standard workplace technology.
  • Ability to learn new systems and procedures quickly and contribute to process improvements.
  • Strong understanding of confidentiality and the ability to consistently follow HIPAA and other applicable privacy requirements.
  • Proactive, dependable, team-oriented approach with a strong commitment to operational excellence.

  Benefits:

  • Comprehensive benefits package for eligible employees.
  • Stable opportunity within a growing healthcare services organization.
  • Collaborative and supportive team environment.
  • Opportunities for professional growth, development, and expanded responsibilities.
  • Opportunity to contribute to meaningful healthcare services supporting disability, occupational health, government, payer, and clinical research needs.
  • Remote work opportunity.