Scheduling Representative
About the role
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)! We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less. With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork. We are looking for an agile, data-oriented Scheduling Representative to our team! We are seeking a representative who thrives in a dynamic and fast-paced global company. You will be in charge of coordinating a customer's shipments by quoting, booking and scheduling to ensure we provide an optimal customer service experience within a teamwork-based and tech-driven company. A go-getter attitude with the ability to come up with solutions to challenges DEPARTMENT: Logistics Operations LOCATION: Philippines - Remote
WHAT YOU GET TO DO:
- Schedule appointments via email, phone, or customer TMS based on customer requirements
- Work with members of other teams to guarantee a smooth delivery process
- Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads
- Work with Carrier Sales team to optimize loads to improve carrier sourcing
- Assist with challenging requests and know when they should be escalated
REQUIRED QUALIFICATIONS:
- 1-2 years of experience in a coordinating, scheduling, or administrative role
- Strong attention to detail and showcases proactiveness.
- Fluent in English - Strong verbal and written communication skills
- Ability to multitask and prioritize. Able to tackle issues head-on and create resolutions with urgency.
Experience with high-volume scheduling, coordinating, or planning in a fast paced environment
Proven ability to maintain high levels of customer service
Familiarity with USA geography
- Experience within the Logistics industry