Scheduler

Description

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our Managed Care Organization. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Scheduler is a key member of the Clover Care Services Practice Support team, responsible for coordinating and optimizing patient appointment scheduling. This role focuses on managing complex or escalated scheduling situations that cannot be resolved through AI-enabled tools or self-service platforms, ensuring every patient receives timely and compassionate care access. The Scheduler brings strong communication skills, attention to detail, and a problem-solving mindset to help deliver seamless care experiences for Clover’s members.

As a Scheduler, you will:

• Manage escalated or complex appointment scheduling and rescheduling needs that cannot be automated through Clover’s digital or AI tools.
• Communicate directly with members, caregivers, and care team members to resolve scheduling conflicts and confirm appointments.
• Collaborate with clinicians, administrative coordinators, and other practice support team members to ensure alignment on visit logistics and priorities.
• Maintain accurate and timely scheduling data in Clover’s systems to support care delivery and operational reporting.
• Identify recurring scheduling challenges and partner with leadership to improve processes or inform enhancements to Clover’s technology tools.
• Ensure a high-quality, empathetic member experience during all interactions, particularly for vulnerable or high-need populations.
• Support the team’s overall goal of delivering efficient, patient/member-centered access to care.

You should get in touch if:

• You have 2+ years of experience in healthcare scheduling, patient access, or care coordination (experience in home-based or primary care preferred).
• You are comfortable with technology, including scheduling software and electronic medical records (EMR).
• You have excel in communication and conflict resolution, with a calm and empathetic approach to problem-solving.
• You have strong organizational skills and the ability to balance multiple priorities in a fast-paced environment.
• You are passionate about improving patient experiences and access to care.
• You demonstrate empathy, professionalism, and a patient/member-first mindset in every interaction.
• You have superior attention to detail. Ensures accuracy in scheduling, documentation, and follow-up.
• You enjoy working effectively with clinical and administrative partners to resolve scheduling issues.
• You thrive in a dynamic, technology-driven healthcare environment with evolving processes.
• You understand how scheduling impacts clinical operations and patient outcomes.

Benefits Overview

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Friday