Scaled Partner Manager

About the Team

The Scaled Creator team is part of Creator Success and exists for one reason: to help every small and medium sized creator on Patreon feel supported, and grow their business on Patreon. We're a small team with an outsized portfolio — over 300,000 creators — so everything we do has to work at scale without losing the personal touch that makes Patreon unique. We work across outreach, lifecycle programming, office hours, and signal-driven retention to make sure no creator in our tier feels left behind.

About the Role

We're looking for a Scaled Partner Manager to own the programming layer for the top of the Mid-Market creator portfolio. This is a new role built for someone who wants to design the playbook, not follow one.

You'll build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators. You'll design email series, run office hours, publish newsletters, and build 1:many programming touchpoints that feel personal at scale. And when a creator in your cohort needs more — a growth conversation, a product walkthrough, a real human in their corner — you'll know when to step in.

What you'll need

• 5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience
• Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming — you've owned an email series, newsletter, or event program end-to-end
• Written communication skills demonstrated at scale — you write outreach that feels personal, and can adapt your voice for everything from a milestone congratulation email to a product tips newsletter
• Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and the ability to use data signals to prioritize work across a large creator cohort
• A track record of building repeatable processes and playbooks — you've created infrastructure or programming that continued to work without you managing every instance
• Able to define your own structure in an early-stage role — this program doesn't exist yet, and you'll be building the approach from the ground up

Bonus if you have

• Active or former creator yourself — any medium
• Experience at a creator platform, MCN, talent management firm, or creator-focused startup

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: Put Creators First.