SAP Warehouse Management Support Analyst (remote)
About the role
About This Role
The SAP Warehouse Management Support Analyst operates across both operational support and project environments within the Super User Network (SUN). This role serves as a key liaison between business users and technical teams, providing first-level support, driving issue resolution, and supporting continuous improvement initiatives across Warehouse Management processes.
What You'll Do
Operational Support
- Serve as the first point of contact (Level 0/1 support) for Warehouse Management-related issues
- Provide prompt support via phone, email, and messaging platforms
- Troubleshoot, diagnose, and resolve production issues
- Perform root cause analysis and recommend solutions
- Provide end-user training and support documentation
- Participate in 24/7 on-call rotation
Business Analysis & Continuous Improvement
- Analyze business processes and identify improvements
- Translate business requirements into solutions
- Support process optimization initiatives
Project Support & Delivery
- Participate in SAP EWM/ERP projects and enhancements
- Support testing cycles and validation
- Collaborate with cross-functional teams
Systems & Technical Responsibilities
- SAP WM, EWM, and MM-IM support
- Analyze third-party integrations (EDI, WMS, interfaces)
- Monitor warehouse KPIs
Collaboration & Training
- Deliver training and support end users
- Collaborate with IT and business teams
What You Bring
- Bachelor's degree or equivalent experience
- Experience with SAP WM/EWM/MM-IM
- Strong analytical and communication skills
Bonus Points
- SAP Certification
- Experience with Cambar, SQL, EDI
Compensation & Benefits
- Up to $92.00 per hour
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance
Additional Details
Remote role. Candidates must be located in the United States. Initial term is 12 months and is expected to run longer. Remote candidates must be available to travel to St. Louis for the first two to three weeks of in-person training and may travel up to 20% to visit factory locations.