SAP Project Manager

Accountabilities:

• • Serve as the senior engagement lead and trusted advisor for Federal, DoD, and Federal Civilian customers, building strong relationships across executive, procurement, program management, and security stakeholders.
  • Lead complex customer onboarding and transition initiatives, ensuring delivery remains aligned with contractual scope, milestones, budgets, security requirements, and operational objectives.
  • Manage end-to-end service delivery across SAP cloud environments, acting as the primary point of contact for service and support requirements.
  • Conduct executive reviews and quarterly business reviews, using KPIs, balanced scorecards, and performance insights to evaluate service quality, customer satisfaction, and business outcomes.
  • Translate Federal mission priorities into SAP cloud strategies and roadmaps that improve value, security, and operational effectiveness.
  • Oversee incident management, escalations, service-level performance, and coordination with internal operations and support teams.
  • Develop and enforce quality and compliance plans supporting FedRAMP, DoD Impact Levels, NIST frameworks, and other applicable Federal security standards.
  • Lead release, maintenance, IT calendar, and version-control planning to preserve the required compliance and operational posture.
  • Identify opportunities for service expansion and collaborate with sales and solution teams on upsell initiatives, renewals, contract extensions, and commercial changes.
  • Monitor operating performance, profitability, and SLA adherence while identifying opportunities for continuous improvement.
  • Support the adoption of emerging technologies, including AI and automation, to improve delivery efficiency and service operations.

  Requirements:

  • Bachelor’s degree or equivalent professional experience in Business Administration, Computer Science, Engineering, Information Technology, or a related discipline.
  • 7+ years of customer-facing program, project, or service delivery management experience, preferably within Federal Government, DoD, or Federal Civilian environments.
  • Strong understanding of Federal cloud security and compliance frameworks, including FedRAMP, NIST, DoD Impact Levels IL2–IL6, and related regulatory requirements.
  • Demonstrated experience managing multiple customers and complex delivery programs while maintaining high standards for service quality, security, and compliance.
  • Strong SAP expertise, including experience with S/4HANA, Business Technology Platform (BTP), SAP Analytics Cloud (SAC), and cloud application or technical delivery.
  • Familiarity with SAP NS2 cloud environments, operating models, and service delivery processes is highly desirable.
  • Excellent executive communication, stakeholder management, relationship-building, negotiation, and problem-solving skills.
  • Ability to translate technical and regulatory considerations into clear business recommendations and customer strategies.
  • Proven ability to manage competing priorities, take ownership, adapt to changing mission requirements, and operate effectively in dynamic environments.
  • Experience using AI, automation, or other emerging technologies to improve technology delivery and operational performance.
  • ITIL Foundation or higher certification is preferred.
  • Familiarity with DISA STIGs and Federal security certification processes is a strong advantage.
  • U.S. citizenship is required due to Federal Government contract and customer-data access requirements.

  Benefits:

  • Competitive compensation aligned with skills, experience, and impact.
  • Multiple bonus opportunities tied to individual performance, company growth, and employee referrals.
  • Flexible paid time off, including 20 days available for personal use.
  • Paid Federal holidays.
  • Paid sick leave.
  • 100% paid parental leave.
  • 401(k) plan with a 6% employer match and no vesting period.
  • Medical, dental, and vision coverage with low out-of-pocket costs.
  • Short- and long-term disability and life insurance.
  • Pet insurance.
  • Annual professional development budget for training, certifications, and conferences.
  • Paid community service days.
  • Social connection budget designed to help distributed employees stay connected.
  • Fully remote work environment.