SAP Integration Engineer

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role

As a SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners.

You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa's Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice.

This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won't just advise — you will design and build.

Areas of ownership

• Own SAP integration projects end-to-end: Lead the technical design and execution of integrations between Parloa and SAP environments, from PoC through production go-live.
• Design scalable integration architecture: Define integration patterns using SAP BTP (Integration Suite, API Management, Event Mesh), OData/REST/SOAP APIs, and middleware layers connecting SAP backends (S/4HANA, ECC, Service Cloud, CRM) to Parloa's AI platform.
• Build and configure integration flows: Implement iFlows, API connectors, and data transformations that enable Parloa agents to read from and write to SAP systems covering use cases such as order management, customer data, case management, and transactional queries.
• Navigate enterprise SAP constraints: Work within customer environments that have strict security policies, complex authorization models (SAP IAS, OAuth2), and regulated data handling requirements, proposing pragmatic, production-grade connectivity solutions.
• Partner deeply with customer and SAP engineers: Collaborate directly with customer SAP Basis, BTP, and application teams, as well as SAP's own technical teams, to align architectures, test plans, and rollout procedures.
• Support partner enablement: Help system integrators and SAP partners build and deliver Parloa-SAP integrations independently.
• Shape the integration practice: Translate recurring field experience into standardized approaches, accelerators, and playbooks that improve repeatability and reduce delivery time across similar engagements.
• Provide structured product feedback: Identify gaps between Parloa's integration capabilities and SAP customer requirements; translate findings into clear, actionable input for Product and Engineering.

Our Technology Stack

• SAP BTP (Integration Suite, API Management, Event Mesh)
• SAP S/4HANA, SAP ECC, SAP Service Cloud, SAP CRM
• OData v2/v4, REST, SOAP
• OAuth2 / SAP IAS
• Microsoft Azure
• TypeScript / Node.js
• Kubernetes

Who you are

• 5+ years of professional experience in SAP integration engineering, SAP BTP development, or SAP technical consulting.