SAP Concur Functional Analyst (Enterprise Applications)

Accountabilities:

• • Administer and maintain the SAP Concur Expense platform, including user access, groups, permissions, workflows, configuration updates, and routine system maintenance.
  • Collaborate with IT, Finance, Compliance, vendors, and other technology teams to investigate and resolve functional and technical Concur issues.
  • Monitor platform updates and enhancements and support the assessment, testing, and adoption of relevant system changes.
  • Review and support employee expense reports, ensuring appropriate processing in line with established procedures and business requirements.
  • Validate receipts, expense coding, required documentation, and policy compliance, identifying discrepancies and incomplete submissions.
  • Support Concur Audit and Verify processes by identifying potential policy violations, inconsistencies, and other exceptions and routing them for appropriate resolution.
  • Support reconciliation of corporate credit card transactions, travel expenses, and related financial data where applicable.
  • Triage, investigate, resolve, or escalate Concur and enterprise application requests and incidents through ServiceNow or other ticketing systems.
  • Provide timely user support, troubleshooting assistance, and guidance on Concur processes and functionality.
  • Develop and maintain user guides, FAQs, training materials, troubleshooting documentation, and operational playbooks.
  • Generate and maintain Concur reports that provide visibility into expense trends, operational issues, compliance, and other relevant metrics.
  • Support UAT, regression testing, release readiness activities, deployment checklists, and post-release validation.
  • Identify recurring issues, sources of rework, and manual processes and recommend improvements to increase efficiency and reliability.
  • Support functional administration and operational activities for other enterprise applications as assigned.
  • Explore and support the use of AI-assisted solutions to streamline application support, improve issue resolution, enhance the user experience, and reduce repetitive manual activities.

  Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Engineering, Business Systems, or a related field; equivalent professional experience may be considered.
  • 2+ years of experience administering or supporting SAP Concur Expense Management.
  • 2+ years of experience supporting Concur integrations with connected systems, including platforms such as MedPro, Veeva, or similar enterprise applications.
  • 2+ years of experience auditing expense reports, validating receipts, reviewing expense coding, and supporting travel and expense compliance processes.
  • 2+ years of experience working with Microsoft Dynamics 365 or integrating finance and application data across enterprise systems.
  • 2+ years of experience with ServiceNow, enterprise ticketing platforms, reporting tools, or application support processes.
  • Strong understanding of functional application support, incident management, testing, and controlled change processes.
  • Strong attention to detail and analytical skills, with the ability to identify inconsistencies and investigate issues systematically.
  • Excellent written and verbal communication skills, with the ability to support users and collaborate effectively with technical and business stakeholders.
  • Ability to follow structured support procedures while exercising sound judgment when investigating and resolving issues.
  • Concur Administration certification or relevant SAP Concur training is preferred.
  • Experience with application testing, UAT, regression testing, or offshore support delivery is an advantage.
  • Experience using AI-assisted tools to improve enterprise application support, automate repetitive tasks, or accelerate issue resolution is a plus.
  • Experience within life sciences, healthcare, client-facing operations, shared services, or managed service environments is desirable.
  • Strong customer-service mindset, ownership, reliability, and ability to work collaboratively within distributed teams.

  Benefits:

  • Opportunity to work with SAP Concur and other enterprise applications in a complex business environment.
  • Exposure to application integrations spanning Finance, travel and expense, and connected enterprise platforms.
  • Opportunities to contribute to application testing, process optimization, automation, and AI-assisted support initiatives.
  • Experience working cross-functionally with IT, Finance, Compliance, vendors, and business stakeholders.
  • Opportunities for professional development and continued growth in enterprise applications and functional analysis.
  • Inclusive and collaborative workplace that values diverse perspectives, continuous learning, and professional development.
  • Opportunity to support business-critical processes while improving application reliability and user experience.
  • Competitive salary aligned with experience, skills, and market standards.
  • Healthcare and other employee benefits, subject to the applicable employment package.
  • Flexible working arrangements, subject to business and team requirements.
  • Potential exposure to global teams and distributed support operations.