Salesforce Sr. Consultant, Managed Services

Accountabilities:

• • Serve as a Senior Consultant responsible for functional delivery, execution, and customer outcomes across managed services engagements.
  • Act as a trusted client advisor by applying Salesforce best practices and recommending scalable solutions aligned with business objectives.
  • Lead requirements gathering, discovery, solution design, and delivery while serving as a Salesforce platform subject matter expert.
  • Translate business requirements into scalable Salesforce configurations, enhancements, solution options, and implementation plans.
  • Manage customer backlogs by defining user personas, writing and grooming user stories, decomposing stories into actionable tasks, and supporting estimation and release planning.
  • Lead approximately 3–4 managed services engagements concurrently, working closely with global delivery teams.
  • Coordinate client and team onboarding activities and establish effective working processes from the beginning of each engagement.
  • Monitor engagement budgets, timelines, resource allocation, risks, issues, and overall delivery status.
  • Own regular client communications and work closely with delivery leadership to maintain strong customer satisfaction.
  • Perform routine and complex Salesforce configuration and enhancements across relevant platform capabilities.
  • Identify opportunities for continuous improvement and innovation throughout long-term customer relationships.
  • Coach and mentor junior functional and technical team members, helping raise delivery quality and platform expertise.
  • Stay current with new Salesforce and Amazon capabilities and assess opportunities to apply emerging technologies to customer solutions.

  Requirements

  • 3–5+ years of hands-on Salesforce platform experience, including experience solving complex business and technical use cases across the Salesforce ecosystem.
  • Significant experience in business process consulting, technical consulting, enterprise architecture, or a closely related discipline.
  • Strong understanding of Salesforce architecture and the broader Salesforce platform; familiarity with Amazon products and services is a plus.
  • Proven client-facing experience across project ownership, discovery and design, solution development, and presentation of solution options.
  • Experience creating and managing user stories, including estimation, sizing, backlog grooming, and release planning.
  • Salesforce Administrator certification plus either Sales Cloud or Service Cloud Consultant certification.
  • Additional Salesforce certifications or accreditations are advantageous, particularly AI Specialist, Experience/Community Cloud, Field Service Lightning Consultant, or CPQ Specialist.
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both business and technical stakeholders.
  • Excellent organizational skills and strong attention to detail, with the ability to manage multiple engagements and priorities simultaneously.
  • A collaborative, adaptable mindset with the ability to learn new technologies and respond effectively to changing customer and business requirements.
  • Strong ownership mentality, sound judgment, and the ability to work effectively as part of distributed, cross-functional teams.
  • Experience with managed services or long-term customer engagements is highly valuable.

  Benefits

  • Competitive annual salary ranges that vary by location and experience:
    • California: $94,400–$266,300 USD
    • Cleveland: $87,400–$213,000 USD
    • Colorado: $94,400–$230,000 USD
    • District of Columbia: $100,500–$245,000 USD
    • Illinois: $87,400–$230,000 USD
    • Maryland: $94,400–$230,000 USD
    • Massachusetts: $94,400–$245,000 USD
    • Minnesota: $94,400–$230,000 USD
    • New York / New Jersey: $87,400–$266,300 USD
    • Washington: $100,500–$245,000 USD
    • Flexible remote and in-person working options, with the opportunity to work remotely or from regional offices depending on location and role requirements.
    • A flexible work culture focused on outcomes and trust rather than rigid working hours.
    • Opportunity to work on innovative Salesforce, AI, and cloud technology initiatives with enterprise customers.
    • Collaborative environment with opportunities to contribute ideas directly to leadership and cross-functional teams.
    • Career development through exposure to emerging technologies, complex customer challenges, and ongoing learning.
    • Opportunities to mentor colleagues and expand your consulting, platform, and leadership capabilities.
    • Potential travel of up to 25% for roles requiring client or team engagement.
    • Inclusive workplace committed to equal employment opportunities and valuing diverse backgrounds and perspectives.