Salesforce Consultant - Remote

Job Description

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.

Requirements

• 5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles
• Strong expertise in Salesforce Sales Cloud and Service Cloud
• Experience with Marketing Cloud is preferred
• Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools
• Strong understanding of CRM data governance, architecture, and integrations
• Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems
• Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams
• Experience managing CRM data quality, workflows, and automation
• Salesforce Administrator certification is mandatory
• Strong stakeholder management and cross-functional collaboration skills
• Experience leading or mentoring CRM administrators or analysts
• Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field
• Experience implementing AI-enabled CRM features (e.g., Einstein, predictive analytics, recommendation engines, automation tools and Lightning Web Components)

Responsibilities

• Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams
• Define CRM roadmap, priorities, and platform strategy aligned with business goals
• Lead Salesforce administration, automation, integrations, and platform optimization
• Drive CRM data governance, quality standards, and validation processes
• Partner with Data and Technology teams for enterprise integrations and AI initiatives
• Improve workflows, reporting, dashboards, and business processes within Salesforce
• Support lead lifecycle management, customer segmentation, and campaign execution
• Enable AI-driven insights, forecasting, personalization, and automation capabilities
• Drive user adoption through training, enablement, and change management
• Manage Salesforce releases, enhancements, and platform performance
• Collaborate with external vendors and internal stakeholders for CRM initiatives

Interview Process

• Recruiter Screening
• Hiring Manager Discussion
• Salesforce Functional Round
• Stakeholder Round
• Final Leadership Discussion