Salesforce Administrator

Accountabilities:

• • Administer, maintain, and continuously improve the Salesforce CRM platform, ensuring reliable day-to-day operations for sales and service teams.
  • Configure and manage Salesforce CPQ capabilities, including product rules, pricing, quoting, discounting, and related sales processes.
  • Manage Salesforce users, profiles, permissions, objects, fields, layouts, validation rules, flows, process automation, reports, and dashboards.
  • Establish and optimize assignment rules, escalation rules, auto-response rules, queues, formulas, and other platform configurations in collaboration with business stakeholders.
  • Partner with Sales, Marketing, Service, and IT teams to understand business requirements and translate them into tailored Salesforce solutions.
  • Discover, analyze, and organize data from internal sources to develop meaningful reports, dashboards, and business insights.
  • Perform data-quality reviews, cleansing activities, and ongoing analysis to improve the accuracy, consistency, and reliability of Salesforce records.
  • Troubleshoot Salesforce issues and coordinate with relevant stakeholders to identify root causes and implement effective solutions.
  • Support and maintain integrations between Salesforce and other internal or third-party business systems.
  • Train and support end users on Salesforce capabilities, software tools, and business processes, including the preparation and delivery of training materials.
  • Research and recommend third-party Salesforce applications and tools that can improve operational efficiency and user productivity.
  • Monitor Salesforce platform releases, evaluate new functionality, and implement relevant features and enhancements.
  • Analyze Salesforce data to identify trends, inefficiencies, and opportunities for process improvement.
  • Contribute to the re-engineering and optimization of an existing Salesforce organization as business needs evolve.

  Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • 3+ years of professional experience administering Salesforce CRM and CPQ, with strong hands-on knowledge of Salesforce configuration and platform administration.
  • Salesforce Certified Administrator (ADM 201) certification is mandatory.
  • Strong understanding of Salesforce CPQ, including product configuration, product rules, pricing, quoting, discounting structures, and sales-process workflows.
  • Experience configuring Salesforce objects, fields, layouts, validation rules, automation, formulas, reports, dashboards, and other platform components.
  • Demonstrated experience re-engineering, optimizing, or updating an existing Salesforce organization.
  • Strong data-analysis capabilities, including the ability to build reports and dashboards that provide useful insights for business users.
  • Familiarity with data-quality management, data cleansing, and interpreting Salesforce data to identify patterns and improvement opportunities.
  • Strong troubleshooting and problem-solving skills, with the ability to gather information from business users and translate it into practical solutions.
  • Ability to work independently, make sound decisions, and develop creative solutions aligned with business objectives.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams.
  • Experience preparing and delivering user training, documentation, or enablement materials.
  • Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Business fluency in English, including the ability to participate effectively in English-language interviews and professional communication.
  • Ability to work the required schedule of 1:30 PM to 10:30 PM IST.
  • Candidates must reside within India and be able to work remotely from the country.

  Additional qualifications that would be advantageous:

  • Salesforce CPQ Specialist Certification.
  • 100+ Salesforce Trailhead badges and multiple Superbadges.
  • Experience with data visualization platforms such as Power BI or Tableau.
  • Basic familiarity with Apex and Visualforce.
  • Experience with third-party Salesforce integrations and applications.
  • Experience developing user documentation and training programs.
  • Interest in pursuing additional Salesforce certifications.

  Benefits:

  • Fully remote position open to candidates residing anywhere in India.
  • Competitive annual compensation, with the final offer reflecting job-related knowledge, skills, experience, and location.
  • Opportunity to work with Salesforce CRM and CPQ in a business-critical environment.
  • Exposure to cross-functional projects spanning Sales, Marketing, Service, and IT.
  • Opportunity to contribute to Salesforce optimization, automation, integrations, data quality, and process transformation.
  • Professional development opportunities through Salesforce technologies, certifications, Trailhead learning, and emerging platform capabilities.
  • Opportunity to work with third-party applications and business systems while expanding technical and analytical expertise.
  • Collaborative environment with significant autonomy and opportunities to influence business processes.
  • English-speaking professional environment with cross-functional and international collaboration.