Salesforce Administrator

About the role

We are seeking an exceptional Salesforce Administrator to join our RevOps team. This role will report to the VP of RevOps. This is a critical role for building and supporting one of Garner's core systems as we continue to scale and transition into an AI-native company. This role will have high visibility and impact across all sales and customer success teams.

What you will do

• Design, build, and deploy Salesforce solutions end to end — flows, validation rules, custom objects and fields, page layouts, permission sets, and integrations with our GTM tools.
• Serve as the first point of support for all tickets and bug reports from Revenue users, resolving bugs and troubleshooting system errors and unexpected behaviors quickly and transparently.
• Partner with Sales, Customer Success, and RevOps leadership to translate business requirements into scalable, maintainable system designs.
• Own Salesforce data quality — manage deduplication, enrichment, imports, and regular audits so Revenue teams can trust the data they run on.
• Administer users, roles, profiles, and security, and manage change safely through sandboxes, testing, and controlled releases.
• Build and maintain reports and dashboards that give Revenue teams and leadership clear visibility into pipeline, forecast, and performance.
• Evaluate and implement AI capabilities across Salesforce and the GTM stack — including agentic and AI-assisted workflows — in support of our transition to an AI-native company.
• Document system architecture, processes, and changes, and train Revenue users to drive adoption of new functionality.

The ideal candidate has

• 5+ years of Salesforce administration experience, ideally supporting Sales and Customer Success teams at a high-growth B2B company.
• Salesforce Administrator certification; Advanced Administrator or Platform App Builder certification is a plus.
• Deep fluency with declarative tools — Flow, validation rules, custom objects, permission sets, and security — and sound judgment about when a problem calls for configuration versus code.
• Hands-on experience integrating Salesforce with a modern GTM stack, such as marketing automation, sales engagement, and enrichment.
• A track record of turning ambiguous business requirements from non-technical stakeholders into scalable, well-documented system designs.