Sales Support Specialist - Remote, USA

Role Overview

The Sales Support Specialist supports the sales team by coordinating VAC submissions, onboarding new customers, and ensuring smooth account setup from approval through implementation. This role works closely with Sales and cross-functional teams to generate quotes, support equipment evaluations and upgrades, and provide clear reporting and insights. As a key customer contact, the specialist delivers responsive, professional service while keeping processes organized, compliant, and running efficiently. Must be available to work Pacific/Mountain time zones.

In This Role, You Will:

• Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved.
• Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval.
• Generate, analyze and distribute customer onboarding reports.
• Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization.
• Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines.
• Monitor inbox and delegate sales leads to appropriate sales and staff members.
• Facilitate the equipment upgrade process with customers and sales.
• Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers.