Sales Operations Specialist (Southwest)

Roles and Responsibilities

• Use Salesforce.com to generate quotes, track opportunities and process orders.
• Promptly respond to internal and external inquiries.
• Suggest creative pricing and payment solutions balancing customer need and pricing policies.
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
• Develop and maintain relationship with GuidePoint key vendors and customers.
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Leverage resources and relationships to bring value to customers.
• Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
• Work with the team to analyze information and make decisions that benefit GuidePoint Security.
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.

Required Experience

• High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
• 3+ years in a customer service/sales support type role. A background in the IT industry is preferred.
• Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred.
• Intermediate level experience with Microsoft Office and Internet Navigation.
• Technical sales/support and outbound calling experience preferred.
• Self-motivated with excellent prioritization and multitasking abilities.
• Must have outstanding attention to detail and commitment to follow-through.
• Ability to work well with a team.
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
• Solid Math skills with the ability to calculate margins/discounts, and percentages required.