Sales Operations & Growth Enablement Manager

About SERHANT.

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

About the Role

The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization.

The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.

Responsibilities

• CRM Ownership & Administration
  • Serve as the primary owner and administrator of the Growth Department CRM.
  • Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.
  • Monitor CRM adoption, compliance, and data integrity across the department.
  • Develop dashboards and reporting that provide visibility into team activity and performance.
  • Conduct regular CRM audits to ensure accuracy and completeness of data.
  • Identify opportunities to improve CRM processes and automation.
  • Create and maintain CRM training materials, SOPs, and best practices.
  • Train, onboard, and support all users on CRM functionality and processes.
  • Partner with leadership to evolve the CRM as the department grows and expands into new markets.
  • Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.
• Reporting & Analytics
  • Produce weekly, monthly, quarterly, and annual performance reports.
  • Track and analyze key recruiting and growth metrics including: identify trends, opportunities, bottlenecks, and areas for improvement.
  • Provide actionable insights and coaching recommendations based on performance data.
  • Build scorecards, dashboards, and forecasting tools for leadership and team members.
  • Maintain department KPI tracking and forecasting models.
• Meeting & Presentation Management
  • Create PowerPoint presentations and supporting materials for: Team Meetings, Leadership Meetings, Recruiting Trainings, Market Launches, Strategic Planning Sessions.
  • Assist leaders in creating professional, executive-level presentations.