Sales & Operations Assistant

About Us

Tortuga Forma is a small team of focused individuals who believe that regular and clear communication is the key to our company's success. We are dedicated to training and supporting each other to achieve team and personal goals. We cheer each other on and celebrate wins. We are inspired by contemporary design, informed by historical design, and excited by online retail.

About You

• A self-starter who can work and think independently, highly organized, and detail-oriented
• Rigorous at following up and love solving problems and troubleshooting for customers
• Willing to take challenges head-on, both big and small
• Someone who asks thoughtful questions, open to receiving feedback, and eager to learn
• Reliable at showing up for meetings, accountable to responsibilities and tasks

Sales & Operations Responsibilities

• Order logistics such as entry, tracking, and maintenance
• Work with warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time
• Dropship account maintenance including allocating inventory, reporting on SKU sell-through velocity across 2-3 key dropship accounts, addressing late shipments and customer queries, tracking returns
• New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites
• Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow-ups
• Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received
• Monthly data sorting to match dropship and wholesale sales with payouts received each month
• Use of QuickBooks Online for dropship payment matching for AR

Requirements

• 1-2 years of experience in sales or operations (internship ok)
• Strong writing skills and comfortable communicating with external customers
• Experience with sales channel backends (Shopify, Facebook/IG Shop, Pipedrive) is a plus