Sales Manager, B2C

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit:

What You'll Do:

• Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities.
• Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability.
• Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives.
• Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans.
• Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment.
• Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements.
• Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning.
• Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets.
• Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards.
• Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting.
• Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks.
• Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements.
• Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives.
• Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans.
• Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations.

What You'll Need to Succeed:

• 4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment
• Proven experience leading teams and driving operational performance
• Strong CRM expertise (HubSpot preferred) with a data-driven approach to decision-making
• Excellent communication, organizational, and cross-functional leadership skills