Sales Engineer

Careers at Xurrent: Join the Future of Service Management | Xurrent

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!

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Xurrent ITSM

Xurrent IMR

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Platform

Features

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual Agent

On-call Management

SLA Management

Incident Management for ITSM

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IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

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Use Cases

Industries

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

Support

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Product Support

We are here to help 24/7

Community

Connect with other Xurrent Users

Training

Get insights and tips on how to get the most out of Xurrent

Developer Portal

Apps, APIs, and updates

Help Center

Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

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The Full Stack

Pagerduty

Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison

Time to Think

‍

Outside the

Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

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The Preferred

Splunk On-call

Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

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Retire The Pager

We'll be there for you.

Locked into PagerDuty or Opsgenie? We'll buyout your contract so you never pay for two tools at once.

Start Free POC

Hear from

our team

“Think about a brand that transformed its industry, a brand you love. Now, imagine being part of that company from the very start. That’s what working at Xurrent is like for me.”

Amir Karera

Partner Operations Manager, EMEA

“We have thoughtfully created our people programs based on behavioral science and inclusion — busting bias and building lasting behavioral change in a company where all Xurrent employees feel safe and empowered to do the best work of their careers.”

Kelsey Bardfield

Director, People Operations

“At Xurrent, we believe that we will be successful together—working as a team is how we’ll achieve our ambitious goals. We foster and expect a service mindset that we leverage both with customers and internally—always leading with generous intent. We also challenge each other to get incrementally better every day—we act with a strong sense of accountability and with the curiosity to ask how we can continuously improve. This is why I’m proud to be a Xurtian!”

Sofia Covarrubias

Director, Customer Experience

team

Team Member

Spotlights

Meet Betty Moges

Building UX from the ground up at Xurrent

Betty Moges joined Xurrent in September 2024 as our first UX Designer. We sat down with her recently to learn more about what brought her to Xurrent, her background in design, strategies she’s implementing to establish a strong UX culture at Xurrent, and more — including her love for spicy food.

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Cory Apperson

Keeping Austin Boxing and Collaborating

In this Team Member Spotlight, we’re introducing you to our indefatigable COO, Cory Apperson! Cory is a major driving force behind Xurrent’s success, especially with regard to our expansion into the US market. Based in Austin, TX, and originally hailing from Santa Barbara, Cory is full of deep operations expertise, ITSM know-how, and inspiring people skills. (She wears a lot of hats here).

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Cooking Up Success

Tuan Vu’s Recipes for Innovation (and Dinner)

Welcome to the latest installment of our Team Member Spotlight series, where we celebrate the incredible talent at Xurrent. This time, we’re excited to introduce Tuan Vu, Pre-Sales Engineer Lead and a member of our team who embodies the spirit of growth, innovation, and individuality here at Xurrent.

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We're Hiring

Our Applicant Privacy Notice & Policy can be found

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Statement of Equal Opportunity

Xurrent is an equal-opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged – regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.