Sales Enablement Manager

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible.

The opportunity

This is not a typical Revenue Enablement role. In this position, you will help shape how our Revenue teams learn, grow, and perform across the entire journey, from onboarding through ongoing skill development to strategic execution.

This is a player coach role where you will be both hands on and strategic. You will design and deliver enablement programs from day one, while also having the opportunity to grow and lead a team as the company scales.

We are looking for someone who has experience in high growth environments and understands how to build for speed while maintaining quality. This could include experience in a post Series growth stage or supporting an organization preparing for an IPO. We value a range of experiences and perspectives that contribute to building effective and scalable programs.

If you enjoy bringing structure to ambiguity, collaborating across teams, and making a direct impact on revenue outcomes, this could be a great fit.

What you’ll do

• Own the full enablement lifecycle — from new hire onboarding and ramp programs to ongoing training, certification, and skill development for Sales, Account Management, and other Revenue-facing teams.
• You'll design, build, and personally deliver programs while simultaneously laying the foundation for a scalable enablement function that can grow with the team.
• Develop and execute a Revenue Enablement strategy aligned to company goals, sales methodology, and key performance metrics, in close partnership with Revenue leadership.
• Build and maintain a content library of playbooks, battle cards, competitive intelligence, objection handling guides, and onboarding curricula that equip sellers to perform.