Safety Specialist

A Typical Day

• Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
• Recognize case type/severity while de-escalating crisis and managing other people's emotions
• Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
• Working with Safety Lead to develop and enhance internal policies, processes and tools
• Ensure metrics driven performance
• Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support
• Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed
• Maintaining high levels of confidentiality while performing investigations

Your Expertise

• 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
• Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service
• Ability to plan, prioritise and organise tasks and communications
• Ability to learn and adapt to new technologies
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help ou